PartnerXperience – Terms of Service

Effective Date: 1 January 2026

1. Definitions

“Platform” means the PartnerXperience website and all related services for rating and reviewing vendor partner programs.

“Services” means the Platform and related features that we make available to users.

“Ratings” means numerical scores, reviews, comments, or other feedback submitted by users about vendor partner programs.

“Programs” means vendor partner programs listed on the Platform.

“Vendor” means a company whose partner program is listed on the Platform.

2. Account Registration

2.1 Eligibility. You must be at least 18 years old and have professional experience with vendor partner programs to use the Platform.

2.2 Account Creation. You may register using email or through LinkedIn verification. You must provide accurate information.

2.3 LinkedIn Verification. Optional verification through LinkedIn confirms your professional identity. Verified users receive a badge but ratings remain anonymous.

2.4 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. User Obligations and Conduct

3.1 Honest Ratings. Ratings must be based on genuine professional experience with the partner program being rated.

3.2 Accuracy. Reviews and feedback must reflect your honest opinions based on genuine experience and must not be deliberately misleading.

3.3 One Rating Per Program. Users may submit only one rating per partner program but may update it over time.

3.4 Confidentiality Obligations. By submitting Ratings, you represent and warrant that your content does not violate any confidentiality agreement, non-disclosure agreement, or other contractual obligation you have with the vendor or any third party. You are solely responsible for ensuring your reviews do not disclose proprietary or confidential information. You agree to indemnify us against any claims arising from your breach of such obligations.

3.5 Prohibited Activities. Users shall not: (a) submit false or fabricated ratings; (b) rate programs they have no genuine experience with; (c) accept compensation for ratings; (d) harass or defame individuals; (e) use the Platform for competitive sabotage; (f) attempt to manipulate aggregate scores; or (g) disclose confidential or proprietary information belonging to any vendor or third party.

4. Anonymity and Privacy

4.1 Anonymous Ratings. Your identity is not publicly associated with your ratings. Only aggregate scores and anonymized review text are displayed.

4.2 Verification Status. If verified, a “Verified” badge appears with your rating, but your name and profile are not shown.

4.3 Limits of Anonymity. While we design our Platform to protect your identity from public display, we cannot guarantee anonymity in all circumstances. Courts, regulators, or law enforcement authorities may compel disclosure of user information through valid legal process, including but not limited to subpoenas, court orders, or regulatory demands. We will comply with lawful requests as described in our Privacy Policy. You should not rely on Platform anonymity as a substitute for your own legal obligations, including confidentiality and non-disclosure agreements.

4.4 Privacy Policy. Our collection and use of personal data is governed by our Privacy Policy.

4.5 Data Security. We implement appropriate measures to protect your personal data, but no system is completely secure.

5. Ratings and Content

5.1 License Grant. By submitting Ratings, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, display, aggregate, and analyze your Ratings on the Platform.

5.2 Aggregation. Individual ratings are aggregated to produce program scores. We may use statistical methods to weight and calculate scores.

5.3 Moderation. We reserve the right to remove ratings that violate these Terms or appear fraudulent.

5.4 No Obligation. We are not obligated to publish any rating and may decline to display ratings at our discretion.

6. Vendor Programs

6.1 Program Listings. Programs are listed based on publicly available information. Vendors may claim and update their program pages.

6.2 No Endorsement. Listing a program does not constitute endorsement. Scores reflect user ratings, not our opinion.

6.3 Accuracy. While we strive for accuracy, program information may be outdated. Users should verify details with vendors.

7. Suspension and Termination

7.1 Suspension. We may suspend or terminate access for violations of this Agreement, fraudulent activity, or at our discretion.

7.2 Voluntary Termination. You may request account deletion at any time through account settings or by contacting us.

7.3 Effect of Termination. Upon termination, your access ceases immediately. Previously submitted ratings may remain on the Platform in anonymized form.

8. Modifications to Service

8.1 Service Changes. We may modify, suspend, or discontinue any aspect of the Platform at any time.

8.2 Terms Updates. We may update these Terms with notice to users. Continued use after updates constitutes acceptance.

9. Content Disputes and Vendor Requests

9.1 Content Dispute Process. Vendors or third parties who believe that content on the Platform violates their rights (including intellectual property, confidentiality, or applicable law) may submit a written notice to hello@partnerxperience.com specifying: (a) the content at issue; (b) the right allegedly violated; and (c) supporting evidence.

9.2 Review and Response. We will review notices in good faith and respond within 30 days. We may remove, modify, or retain content at our discretion based on our assessment. We are not obligated to disclose user identities except as required by valid legal process.

9.3 User Notification. Where permitted by law, we will notify affected users of disputes involving their content and provide an opportunity to respond before taking action.

10. Indemnification

10.1 By User. You agree to indemnify and hold us harmless from any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your Ratings or other content you submit; (b) your violation of these Terms; (c) your breach of any confidentiality, non-disclosure, or other contractual obligation to any third party; or (d) your violation of any applicable law.

11. Warranties and Disclaimers

11.1 Service Provided “As Is”. The Platform is provided “as is” without warranties of any kind, express or implied.

11.2 No Guarantee. We do not guarantee continuous, uninterrupted, or secure access to the Platform.

11.3 Ratings Disclaimer. Ratings and scores reflect the subjective opinions and personal experiences of individual users. They are not statements of fact by PartnerXperience, are not verified or endorsed by us for accuracy, and may not be representative of all partner experiences. We do not warrant that ratings are reliable for any particular purpose. PartnerXperience hosts user-generated content but does not adopt, verify, or vouch for the accuracy of any individual rating or review.

12. Limitation of Liability

12.1 Exclusion of Damages. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

12.2 Maximum Liability. Our total liability shall not exceed €100 or the amount you paid us in the past twelve months, whichever is greater.

12.3 Exceptions. Nothing limits liability for death, personal injury, or fraud, or any liability that cannot be limited by law.

13. Dispute Resolution

13.1 Informal Resolution. Before formal proceedings, parties agree to attempt resolution through good faith negotiation.

13.2 Time Limit. Claims must be brought within one year of when the claim arose.

14. Third-Party Services

14.1 Integration. The Platform integrates with third-party services (LinkedIn, Supabase, etc.). Such services are governed by their own terms.

14.2 No Endorsement. References to third parties do not constitute endorsement.

15. Governing Law and Jurisdiction

15.1 Governing Law. This Agreement is governed by Spanish law.

15.2 Jurisdiction. The parties submit to the exclusive jurisdiction of the courts of València, Spain.

16. General Provisions

16.1 Entire Agreement. These Terms constitute the entire agreement between you and us regarding the Platform.

16.2 Severability. If any provision is unenforceable, the remaining provisions continue in effect.

16.3 Assignment. You may not assign your rights under these Terms. We may assign our rights to any successor.

16.4 Waiver. No waiver is effective unless in writing and signed by the waiving party.

16.5 Notices. Notices to us should be sent to hello@partnerxperience.com. Notices to you will be sent to your registered email.

17. Contact Information

For questions about these Terms, contact us at:

• Email: hello@partnerxperience.com
• Address: PartnerXperience, Bernhard Friedrichs, C/Cronista Carreres 10, 46003, València, Spain